Conflict Resolution

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    Peace is not the absence of conflict, it is the ability to handle conflict by peaceful means (Ronald Reagan).

    Conflict is a common part of all relationships. Your perception of conflict will often determine your response to differing opinions.  Perceiving conflict as negative often creates avoidance, which usually doesn’t solve the problem.  If you see it as a positive way to clarify differing viewpoints, then you’ll be open to understanding others as well as yourself. Avoid emotional interaction; rather, seek objective, analytical ways to discharge any hostilities. And be willing to learn and even compromise your position if core beliefs and values aren’t sacrificed. Sometimes a trusted third-party can help create a fair resolution. Remember to keep the “issue” the issue, not the other person(s). Good debates or heated discussions should not jeopardize relationships.

    For more tips go to the “Resolving Conflict Competency” in the Training Library at

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